Frequently Asked Questions
Everything you need to know about bringing style to your home.
What are your shipping rates and delivery times?
We offer competitive flat-rate shipping across Australia. Delivery times vary by location, typically ranging from 3-7 business days for metro areas and up to 14 business days for regional locations.
Can I return an item if I change my mind?
Yes, we offer a 30-day change-of-mind return policy. Items must be returned in their original packaging and condition. Please note that return shipping costs are the responsibility of the customer.
Do your products come with a warranty?
Every piece in the Black Mango collection comes with a 12-month manufacturer's warranty covering structural defects and workmanship to ensure your peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free payment options including Afterpay and Zip Pay.
How do I care for my new furniture and lighting?
Each product page includes specific care instructions. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning. For velvet items, a light brush or vacuum will maintain the pile.
Do you offer fabric swatches?
To help you choose the perfect match for your home, we provide free fabric swatches for most of our upholstered chairs and headboards. Simply contact our support team to request yours.